Antalya Taxi App Refund Policy

Antalya Taxi App does not collect, hold, process, or mediate the passenger's ride fare. The passenger pays the ride fare directly to the driver using whatever payment method the driver makes available.

Because the ride fare is outside Antalya Taxi App's payment flow, Antalya Taxi App cannot refund, reverse, or adjudicate the passenger's direct payment to the driver.

Passengers do not pay Antalya Taxi App a platform commission, booking fee, or request-sending fee for publishing a taxi request.

If a passenger has a dispute about a ride fare paid directly to a driver, that dispute is between the passenger and driver, subject to any mandatory consumer or transport rules that may apply.

Where a driver chooses a subscription model, subscription charges pay for platform access during the relevant subscription period. Subscription charges are generally final and non-refundable once the period or access has started.

The platform may refuse, pause, or terminate access where there is misuse, unpaid balance, false documents, or other account issues, without creating an automatic refund right except where mandatory law requires otherwise.

Where a driver uses a commission model, a platform commission may be deducted from prepaid wallet balance or recorded as debt when the driver voluntarily accepts a request.

Accepted-request commissions are charged for access to request information and the driver's decision to accept that request. They are generally non-refundable even if the driver later cancels, the passenger later cancels, the trip does not proceed, or the parties change plans after acceptance.

If a clear technical duplicate charge, incorrect wallet deduction, or payment-processing error occurs inside Antalya Taxi App systems, the affected driver should contact support with account details, date, amount, and screenshots where available.

Berlin GmbH LLC may review the record and, where it confirms an internal platform error, may correct the wallet record, credit the account, or take another appropriate action at its discretion or as required by mandatory law.

Refund and billing questions should be sent to the official support address below. Users should include the account phone number, transaction date, amount, and a concise explanation of the issue.